mosplay Privacy Policy

Data We Collect

mosplay collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically as you browse and use our services, and occasionally from trusted third-party sources as part of our identity verification and fraud prevention obligations. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy.

The categories of personal data mosplay may collect and process include the following:

mosplay does not collect special category data — such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health information — unless you voluntarily disclose such information in a support communication, in which case it is used solely to resolve your query and is not stored in your profile.

How We Use Your Data

mosplay processes your personal data only for specific, documented purposes and only where we have a valid legal basis to do so. The legal bases we rely on are: the performance of a contract with you (providing our gaming services), compliance with legal obligations (KYC, AML, age verification), our legitimate business interests (fraud prevention, security, platform improvement), and in some cases your explicit consent (marketing communications).

The primary ways in which mosplay uses your personal data are as follows:

• Account Creation and Management: We use your identity and contact data to create and maintain your mosplay account, verify your identity, and keep your profile accurate and up to date.
• Processing Transactions: Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer. We retain transaction records as required by financial regulations.
• Age and Identity Verification: Verification data you submit is used to confirm that you are at least 18 years of age and that you are the legitimate owner of the payment methods used on your account.
• Security and Fraud Prevention: Technical and usage data is analysed to detect and prevent unauthorised access, fraud, money laundering, collusion, and other harmful activities. mosplay maintains detailed security logs for this purpose.
• Customer Support: Communications data is used to respond to your support queries, resolve disputes, and maintain a record of the assistance we have provided to you.
• Platform Improvement: Aggregated and anonymised usage data is used to understand how players interact with mosplay, improve game selection, optimise platform performance, and develop new features.
• Responsible Gaming: Usage data and self-reported information are used to monitor gaming behaviour and offer responsible gaming interventions, such as deposit limit alerts and session reminders, where appropriate.
• Marketing Communications: With your consent, we may use your contact data to send you promotional offers, bonus announcements, and updates about new games or features on mosplay. You may withdraw your consent at any time by contacting [email protected].
• Legal and Regulatory Compliance: mosplay may process your data to comply with applicable Bangladeshi laws, respond to regulatory enquiries, or fulfil court orders or law enforcement requests.

mosplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for the new processing activity.

Data Sharing & Disclosure

mosplay does not sell your personal data to any third party. We share your data only where it is strictly necessary to operate our platform, meet our legal obligations, or protect the safety and integrity of our services. All third parties with whom we share data are required to maintain appropriate data security standards and to use the data only for the specific purposes for which it was shared.

The categories of third parties that may receive your personal data, and the reasons for sharing, are set out below:

• Payment Processors: Your financial data is shared with payment providers — including bKash, Nagad, Rocket, Upay, and card network processors — solely to process deposits and withdrawals on your behalf. Each provider operates under their own privacy terms and security standards.
• Identity Verification Partners: mosplay uses trusted third-party KYC and AML screening services to verify your identity and screen against sanctions lists and politically exposed persons (PEP) databases as required by applicable regulations.
• Game Software Providers: Licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain technical data (session tokens, game history) necessary to deliver their games within the mosplay platform.
• IT and Hosting Providers: mosplay's platform infrastructure is supported by professional cloud hosting and IT service providers who process data on our behalf under strict contractual data processing agreements.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance and player behaviour patterns. No individually identifiable data is shared for analytics purposes.
• Legal and Regulatory Authorities: mosplay will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a court order, or a legitimate regulatory request. We will inform you of any such disclosure where we are legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of mosplay's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer in advance where reasonably practicable.

Cookies & Tracking

mosplay uses cookies and similar tracking technologies — including local storage and session storage — to operate the platform, remember your preferences, maintain your logged-in session, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit a website. Cookies cannot execute code or deliver viruses; they are used solely as identifiers that allow the platform to recognise your device across sessions.

The types of cookies used on mosplay are:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account security, and enable core features like game loading and transaction processing. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These remember your preferences such as language settings, display preferences, and recently played games, so that your experience feels personalised each time you return to mosplay.
• Analytics Cookies: mosplay uses anonymised analytics data to understand which features are most popular, how players navigate the platform, and where technical issues may be occurring. This data is aggregated and is not linked to individual player identities.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, bot traffic, and unauthorised account access by fingerprinting suspicious session patterns.

mosplay does not use third-party advertising cookies or cross-site tracking cookies to profile you for the purposes of external advertising. You may manage cookie settings through your browser's privacy controls. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your mosplay account and accessing gaming services.

Data Retention

mosplay retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Different categories of data are subject to different retention periods, as described below.

When personal data is no longer required and its retention period has expired, mosplay securely deletes or anonymises it in a manner that prevents reconstruction of the original data. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your personal data before the end of the applicable retention period, mosplay will review your request carefully. Where a legal or regulatory obligation requires us to retain certain data, we will inform you of this and explain what data we are required to keep and why, while deleting all other data that is not subject to such obligations.

Your Privacy Rights

As a mosplay player, you have meaningful rights over the personal data we hold about you. mosplay is committed to honouring these rights promptly and without unnecessary obstruction. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of your request. We will respond within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data mosplay holds about you, including information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain profile details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest. Note that certain data must be retained to comply with legal obligations even after an erasure request.
• Right to Restrict Processing: In certain circumstances — such as where you contest the accuracy of data, or where processing is unlawful but you prefer restriction over erasure — you may request that mosplay restricts how your data is processed.
• Right to Data Portability: Where data is processed on the basis of your consent or a contract with you, and the processing is carried out by automated means, you have the right to receive that data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to other processing carried out on the basis of mosplay's legitimate interests where your individual circumstances warrant it.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Security

mosplay takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated regularly to reflect evolving security best practices and emerging threats.

• Encryption in Transit: All data transmitted between your device and mosplay's servers is encrypted using 256-bit SSL/TLS technology. This applies to account login, game sessions, deposit flows, and all API communications.
• Encryption at Rest: Sensitive personal data stored in mosplay's databases — including identity documents, financial records, and account credentials — is encrypted at rest using strong symmetric encryption.
• Access Controls: Access to personal data within the mosplay organisation is restricted on a strict need-to-know basis. Staff who process personal data are subject to confidentiality obligations and receive regular data security training.
• Secure Password Storage: Account passwords are never stored in plain text. mosplay uses industry-standard one-way hashing algorithms with salting to protect stored credentials against database breaches.
• Fraud Monitoring: mosplay's platform continuously monitors for suspicious login attempts, unusual transaction patterns, and other indicators of fraudulent or unauthorised activity. Anomalies trigger automatic alerts and account protection measures.
• Third-Party Security Standards: All third-party service providers with access to mosplay player data are required to demonstrate compliance with appropriate data security standards before being granted access. Security obligations are embedded in all third-party contracts.

Despite our extensive security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, mosplay will notify you promptly and take immediate steps to contain and remediate the breach.

You also play an important role in keeping your mosplay account secure. You should use a strong, unique password, never share your credentials with anyone, log out of your account when using a shared device, and contact [email protected] immediately if you suspect any unauthorised access to your account.

Policy Updates & Contact

mosplay reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or developments in our platform and services. When we make material changes to this policy, we will update the "Effective Date" at the top of this page and, where reasonably practicable, notify registered players via the email address associated with their account. We encourage you to review this page periodically to stay informed about how mosplay protects your privacy.

Minor or non-material updates — such as clarifications in wording that do not alter the substance of how data is processed — may be made without specific notification. Continued use of the mosplay platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data mosplay holds about you, please do not hesitate to reach out to our dedicated support team. We take all privacy enquiries seriously and will respond to you promptly.

This Privacy Policy is governed by and construed in accordance with applicable laws of Bangladesh. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh, to the extent permitted by law. If you are located outside Bangladesh and access mosplay, you do so at your own initiative and are responsible for compliance with your local laws.