Responsible Gaming on mosplay

Our Commitment to Safer Play

mosplay is Bangladesh's leading online gaming platform, and with that position comes a genuine responsibility to the players who trust us with their entertainment. Responsible gaming is not an afterthought at mosplay — it is a core part of how we design, operate, and continuously improve our platform. We believe that every session on mosplay should be enjoyable, freely chosen, and financially manageable.

Our Responsible Gaming programme is built around three principles: prevention, intervention, and support. Prevention means giving players the tools and information they need to stay in control before problems develop. Intervention means actively monitoring for patterns of behaviour that may signal distress and reaching out where appropriate. Support means making it straightforward to get help — whether from our own team or from professional counselling resources — without judgment or delay.

mosplay recognises that gambling, like many forms of entertainment, carries a risk of harm for a minority of players. Our commitment is to minimise that risk through robust safeguards, transparent communication, and a culture that actively encourages players to play within their means and take breaks when they need to. If you ever feel that gambling is no longer fun, or that it is affecting your finances, relationships, or mental health, mosplay's responsible gaming tools are available to you immediately at no cost.

Age Restriction & Verification

mosplay operates a strict 18+ only policy. Players must be at least 18 years of age to create an account, make a deposit, or place any bet on the platform. This is a firm rule with no exceptions. Gambling by minors is illegal, harmful, and something mosplay takes active and continuous steps to prevent.

During the registration process, players are required to confirm that they are aged 18 or over. This declaration is legally binding under mosplay's Terms and Conditions. In addition, mosplay's KYC (Know Your Customer) process requires all players to submit valid identity documents — including a National Identity Card (NID) or passport — before any withdrawal can be processed. This process independently verifies date of birth and ensures that no minor can receive winnings from the platform.

• Account registration requires a confirmed declaration of age 18 or above.
• Withdrawal requests are blocked until identity and date of birth are verified via official documents.
• Suspicious accounts — where age cannot be confirmed or where there are signs of underage use — are suspended pending investigation.
• Verified underage accounts are permanently closed and any balance is returned to the depositing payment method after an investigation period.

Warning Signs of Problem Gambling

Problem gambling develops gradually, and many players are not aware that their relationship with gambling has become unhealthy until the consequences are already significant. mosplay encourages all players to periodically reflect honestly on their own gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem.

If you recognise one or more of these signs in your own behaviour, please do not ignore them. mosplay's responsible gaming tools — detailed in the sections below — are available to you right now, and our support team can be reached any time at [email protected]. There is no shame in asking for help, and taking action early makes a meaningful difference.

Player Safety Tools

mosplay provides a range of practical tools that players can activate at any time, free of charge, directly through their account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity without requiring you to close your account permanently.

• Deposit Limits: Set a maximum amount you can deposit into your mosplay account over a daily, weekly, or monthly period. A request to reduce your limit takes effect immediately. A request to increase a limit requires a 24-hour cooling-off period before it comes into force, giving you time to reconsider.
• Loss Limits: Cap the total amount you are willing to lose within a defined timeframe. Once the loss limit is reached, your account is automatically paused for the remainder of that period, preventing further losses.
• Wagering Limits: Set a ceiling on the total value of bets you can place in a day, week, or month, independent of wins or losses.
• Session Time Reminders: Configure mosplay to send you a notification after a set duration of continuous play — for example, after 30 minutes or 1 hour. This keeps you consciously aware of time spent on the platform.
• Reality Check: Enable periodic on-screen messages that show your current session duration and net financial position, prompting you to decide whether to continue playing.
• Time-Out: Temporarily suspend your account for a period of your choosing — 24 hours, 7 days, or 30 days. During this time you cannot log in, place bets, or make deposits. Your account and balance are preserved for when the time-out ends.
• Self-Exclusion: Permanently or long-term close your account for a minimum of 6 months. See the dedicated section below for full details on how self-exclusion works on mosplay.

To activate any of these tools, log in to your mosplay account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected] with the subject line "Responsible Gaming Request". All tool activations are processed promptly — limits and restrictions that reduce risk are applied immediately.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on mosplay. It is designed for players who feel that a temporary cooling-off period is not sufficient and who want a firm, longer-term barrier between themselves and the platform. mosplay takes self-exclusion requests extremely seriously and processes them without delay.

When you self-exclude from mosplay, the following happens immediately:

• Your mosplay account is closed and access is blocked for the duration of the exclusion period.
• All marketing communications — including promotional emails, SMS messages, and bonus notifications — are stopped immediately.
• Any pending bonus offers or pending promotions are cancelled and removed from your account.
• Your account balance at the time of exclusion is returned to you via your registered withdrawal method within the standard processing period.
• Re-registration under the same identity during the exclusion period is blocked by mosplay's verification systems.

How to request self-exclusion on mosplay:

1. 1

   Contact Our Support Team

   Email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and preferred exclusion period (6 months, 1 year, 5 years, or permanent).

2. 2

   Identity Confirmation

   Our team will verify your identity to ensure the request is legitimate and that the correct account is being excluded. This step protects you against fraudulent exclusion requests.

3. 3

   Immediate Account Closure

   Once confirmed, your account is closed within minutes. You will receive an email confirming the exclusion start date and end date (or confirmation of permanent status). Marketing opt-outs are processed at the same time.

4. 4

   Balance Returned

   Any remaining balance in your account is processed for return to your verified payment method — bKash, Nagad, Rocket, or bank account — within the standard withdrawal window.

5. 5

   Reinstatement (Non-Permanent Only)

   Once the chosen exclusion period has fully elapsed, you may submit a written reinstatement request. There is a mandatory 7-day cooling-off period after the exclusion end date before an account can be reactivated. Permanent exclusions cannot be reversed.

Deposit & Spending Limits

One of the most effective ways to keep gambling enjoyable and within your means is to set firm financial limits on your mosplay account before you begin playing. Deposit and spending limits are not a sign of weakness — they are a rational, proactive tool used by responsible players across Bangladesh and worldwide to ensure that entertainment spending stays in its proper place within their budget.

mosplay supports the following types of financial limits, all of which you can configure through your account settings or by contacting our support team:

• Daily Deposit Limit: The maximum total amount you can deposit into your mosplay account within any single calendar day. For example, setting a limit of ৳2,000 per day means you cannot fund your account beyond that amount regardless of wins or losses.
• Weekly Deposit Limit: A rolling 7-day cap on total deposits, useful for players who prefer to plan their entertainment budget on a weekly basis.
• Monthly Deposit Limit: A calendar-month cap on deposits, ideal for players who budget monthly. This is the most popular limit type among mosplay's long-term responsible gaming users.
• Daily Loss Limit: Caps the amount you can lose in a single day. Once reached, your betting access is paused until the following calendar day regardless of available balance.
• Session Loss Limit: Restricts how much you can lose within a single continuous session. This prevents significant losses from occurring in a short, emotionally driven burst of play.

To set or adjust a limit, navigate to Account Settings → Responsible Gaming on the mosplay platform, or email [email protected]. Reductions take effect immediately and cannot be undone for a mandatory cooling-off period. Requests to increase a limit are subject to a 24-hour delay. This asymmetric policy is intentional — it ensures that a moment of impulsive decision-making cannot instantly undo a protective limit you set when thinking clearly.

Support & Help Resources

If you are concerned about your own gambling behaviour — or that of someone close to you — please know that help is available and that reaching out is the right decision. mosplay's support team is available around the clock and is trained to handle responsible gaming conversations with sensitivity, discretion, and without judgment.

Beyond mosplay's in-house support, we encourage players who feel they may have a gambling problem to seek support from qualified professionals and organisations. Talking to someone with specialist knowledge can make a genuine difference, and many people who develop problem gambling habits are able to recover fully with the right support.

• Speak to a trusted person: Telling a family member, a close friend, or a trusted colleague that you are struggling with gambling is often the most important first step. Having someone aware of the situation provides accountability and emotional support.
• Seek professional counselling: A qualified therapist or counsellor with experience in behavioural addictions can provide structured, evidence-based support. Many counselling services in Dhaka, Chittagong, and other major cities offer relevant services.
• Contact mosplay directly: Our responsible gaming team can assist you in activating any safety tools on your account, processing a self-exclusion, or simply talking through your concerns without pressure.
• Financial counselling: If gambling has affected your finances, a financial counsellor can help you create a plan to manage debts and rebuild financial stability alongside addressing the gambling behaviour itself.

Safer Gaming Tips

The vast majority of mosplay players in Bangladesh enjoy our platform responsibly and without any adverse effects. The following practical tips are designed to help you maintain a healthy relationship with gambling throughout your time on mosplay — whether you are new to online gaming or an experienced player.

• Only gamble with money you can afford to lose. Before you deposit, ask yourself: would losing this entire amount affect my ability to pay rent, bills, groceries, or other essentials? If yes, the deposit amount is too high.
• Set your limits before you start, not mid-session. Decisions made during active play are influenced by excitement and emotion. Set your deposit and loss limits when you are calm and thinking clearly.
• Never chase losses. If you have reached your loss limit for the day, stop playing. Chasing losses by depositing more to try to recover what you have lost is the single most common pathway into problem gambling.
• Treat winnings as a bonus, not an expectation. Winning on mosplay is never guaranteed. Every session should begin with the assumption that the money deposited is spent on entertainment — any winnings are a welcome bonus, not a planned outcome.
• Take regular breaks. Use the session reminder feature to prompt yourself to step away from the screen. Physical breaks — even a 10-minute walk — help reset perspective and prevent emotionally driven decisions.
• Do not gamble when emotional. Playing on mosplay when you are stressed, angry, sad, or under the influence of alcohol or other substances significantly increases the risk of making poor decisions and spending beyond your limits.
• Keep gambling in balance with other activities. mosplay should be one of many leisure activities you enjoy — not the dominant one. If you find yourself preferring gambling to spending time with family, pursuing hobbies, or socialising, this is worth reflecting on honestly.
• Be honest with yourself. Review your activity and spend history periodically. If the numbers surprise you, that is important information. mosplay's account dashboard makes this easy to do at any time.

Thank you for taking the time to read this page. mosplay is committed to being a platform that Bangladeshi players can trust — not just for the quality of games and security of payments, but for the genuine care we take to protect the wellbeing of every person who plays with us. 18+ only. Play responsibly. Play with mosplay.